The motion
A renewal is lost months before the date on the contract
What changed, who left, what went unanswered — read continuously rather than in the fortnight before the term ends.
What does not change
The gate holds here too
Whatever renewals means for your team, anything that sends, spends or books waits for a person by default. That is the same in every motion, which is what makes the record comparable across them.
See the funnel run, and the gate hold.
A live walkthrough of the console: agents working an account end to end, and every action that would reach a customer stopping to wait for you.